Recently I have conducted a research survey (on-line) aimed at understanding documentation in IT. Documentation is certainly not glamorous - but it may be the least expensive way to increase productivity. In many of the situations where I do triage work and develop computing models, the striking thing has been either the absence of a picture of the complete system, or partial "individual" views. In my research interviews most respondents literally rolled their eyes when they were asked how well documentation was done! So I decided to more formally research how documentation is perceived, executed and the value (or loss of value) from not having it. It's an on-line survey and a number of organizations and individuals have responded based ...
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